Postal address: Carrer Diputacio 38, 12192 Vilafames
Opening hours:
- Monday: closed
- Tuesday to Saturday: 09:30h a 14:00h
- Thursday to Saturday: 15:00h a 17:00h
- Sunday: 10:00h a 14:00h
Phone: +34 964 32 99 70
Mail: vilafames@touristinfo.net
Tourist info Net
The following are the current rights and obligations of the users of tourist services, according to BOE no.157 of 2018
Article 16. Rights.
Persons who use tourist services, without prejudice to the provisions of general consumer protection and defence legislation, have the right to:
- Receive from tourist companies objective, truthful and comprehensible information, complete and prior to their contracting on the services offered, as well as on the final price including taxes. And to be protected against misleading information or advertising in accordance with the applicable legislation.
- Obtain documents attesting to the terms of their engagement.
- Receive the tourist services on the terms offered or agreed upon and, in any event, the nature and quality of their service is directly related to the category of the undertaking or tourist establishment. Enjoy accessible spaces, infrastructures and tourist services.
- To have free access to tourist establishments and services in accordance with the terms established by law.
- Tourist establishments comply with the regulations on safety of their facilities and fire protection as well as the specific regulations in the field of tourism.
- To be clearly informed about the facilities or services which may pose a risk and the security measures taken in this respect.
- Receive an invoice or proof of payment for the tourist service provided with the data required by current legislation.
- To formulate complaints and claims and obtain accessible and accurate information on the procedure for their submission and treatment, The Commission has also been working on a number of proposals for the creation of a European Social Fund. They are also entitled to the most effective handling and processing of their complaints or claims by the competent public administration.
- Resort to arbitration for the out-of-court settlement of disputes with economic consequences.
- Require that the hallmarks of the establishment’s classification be displayed in a place where they are easily visible; the capacity, prices of services offered and any other activity variables as well as the corresponding quality symbols.
Article 17. Obligations.
Users of tourism services, without prejudice to the provisions of applicable sectoral regulations, will have the following obligations:
- Respect the traditions and social and cultural practices of the tourist destinations as well as their richness and value.
- Respect the environmental surroundings, historical and cultural heritage, and tourism resources.
- Pay for the contracted services, either at the time of presentation of the invoice or at the agreed time, place, and manner, without the act of filing a claim or complaint implying, in any case, an exemption from payment.
- In the case of accommodation tourism service, respect the agreed date and time of departure from the establishment, leaving the occupied accommodation unit free.
- Observe the rules of respect, education, social coexistence, dress code, and hygiene for the proper use of establishments and tourism services.
- Respect the facilities and equipment of tourism establishments and companies.
- Respect the internal regulations of tourist establishments, schedules, and rules of conduct of places to visit and to carry out tourist activities.
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